Privacy Policy
tenonerhome.com has developed relationships with our customers based on respect and integrity. We're aware of the trust and confidence you demonstrate when you visit our website and provide us with information. The Privacy Notice below is posted to demonstrate our adherence to the practices you'll find common to the best websites online.
If you have any questions or concerns about our Privacy Notice, please contact customer service
Email: support@tenonerhome.com
By visiting tenonerhome.com you agree to accept the practices described in this Privacy Notice. Changes to this Privacy Notice, Conditions of Use and Notices: This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on July 3, 2026.
1. WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
2. CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@tenonerhome.com or mailing us at:
3. DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
4. SHOPIFY
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services.
Your data is stored through Shopify’s data storage, databases, and the Shopify application. Shopify stores your data on secure servers protected by firewalls and industry-standard security measures.
Payment:
If you choose to complete your purchase using a direct payment gateway, our store processes your payment information through secure third-party payment providers, including Shopify Payments, PayPal, and wallet-based payments such as Google Pay and Apple Pay (where available). We do not store your full credit card details on our servers.
All payment transactions are encrypted using Payment Card Industry Data Security Standard (PCI-DSS). Your payment data is securely processed and stored only for as long as necessary to complete the transaction. After completion, sensitive payment information is not retained.
All direct payment gateways used by our store comply with PCI-DSS standards managed by the PCI Security Standards Council, which includes major card brands such as Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its payment service providers.
For more information, please refer to Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Policy (https://www.shopify.com/legal/privacy).
5. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6. SECURITY
To protect your personal information, we follow industry best practices and rely on Shopify’s secure infrastructure. All payment information is encrypted using SSL/TLS technology and processed in compliance with PCI-DSS standards.
7. COOKIES
Here is a list of cookies that we use:
_secure_session_id, unique token, sessional, used to track user session and security information.
_shopify_s, _shopify_sa_t, _shopify_sa_p, used for Shopify analytics and marketing attribution.
_shopify_y, used for Shopify analytics.
_shopify_uniq, persistent for 30 minutes, used to track visits.
_shopify_uniq, expires at midnight of the next day, used to count visits per customer.
cart, cart_sig, cart_ts, used to store shopping cart information.
checkout, checkout_token, used during checkout process.
secure_customer_sig, used to identify logged-in customers.
storefront_digest, used when the store is password protected.
_tracking_consent, used to store cookie consent preferences.
In addition, third-party cookies may be used by services such as Shopify Payments, PayPal, Google Analytics, and advertising platforms (such as Google Ads and Meta) to process payments, analyze traffic, and improve marketing performance.
8. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
9. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you the changes by contacting the email provided in your account, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
You agree to provide current, complete, and accurate account information and agree to promptly update your account information so that we can contact you as needed.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@tenonerhome.com.