FAQs
What are the main materials?
Our door materials include solid wood, MDF (Medium Density Fiberboard), and Solid Hybrid Core, among others.
Can the doors be cut?
We do not recommend cutting the door as it may cause the damage. If you need a customized size, please contact us via support@tenonerhome.com.
Are the doors durable?
Yes, our doors, made with top-notch materials and advanced techniques, ensuring excellent durability. They've passed strict quality checks, meeting industry standards.
What kind of packaging does the doors use?
Every door is carefully packaged for safe transport. Firstly, a thick bubble wrap covers the door to prevent scratches and minor impacts. Then, it's placed into a custom-sized cardboard box made of high-strength material, providing protection against crushing and transit damages.
Is customized service provided?
Yes, we work closely with you to understand your specific requirements regarding size, style, color. We strive to create a door that perfectly complements your home’s aesthetic. Send your requirements to our email and we will contact you as soon as possible.
How to place an order? What are the payment methods?
On our website, you can search for your preferred doors by keywords, select the products, and add them to your cart or purchase them directly. If you have any concerns, feel free to contact our online customer support.
The site currently accepts Shop Pay, Visa,
Mastercard, American Express, UnionPay, Apple Pay, Google Pay. Payment via PayPal is also available.
Is it possible to cancel or change the order?
Order cancellation or changes are usually possible before shipment. Once dispatched, alterations are more challenging. In such cases, contact us via email promptly.You can also refer to the "Refund Policy" for specific circumstances.
What does the after-sales service include?
Our after-sales service includes the following aspects:
Warranty coverage for a certain period.
Professional installation guidance to ensure proper fitting.
Repair and maintenance services in case of damages or malfunctions.
Timely customer support to answer questions and address concerns about the products.
When is the customer service online? Are there any other feedback channels?
Best communication time: Monday to Friday 9:00 a.m. to 5:00 p.m.
Mail: support@tenonerhome.com
Do you charge tax on orders?
Yes. In compliance with U.S. state and local tax laws, tax is charged on orders delivered to applicable addresses within the United States.
You will see the full cost breakdown before making any payment. Once you enter your delivery address on the checkout page, the sales tax will be automatically calculated and displayed as a separate line item under your Order Summary.
Do you have any question?
Office Address: Room 701, Unit 127, 7/F, Tower B, New Mandarin Plaza,14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
Local Warehouse Address: 1550 S Grove Ave, CA6, Ontario, California 91761.
Mail: support@tenonerhome.com